Support

Percia and the Percia Camera app

Questions, problems or feedback: email support@velvee.ai.

Use a phone as a camera (Percia Camera app)

1. Sign in at playground.percia.ai with Google, GitHub, Apple, or email and password.
2. Open Sources and choose Add a phone. A QR code appears.
3. Open Percia Camera on the phone, scan the code (or paste the pairing link), and press Start.
4. Create a watch that uses this phone as its source and describe what to look for. Percia emails you, or calls your webhook, when it happens.

Common problems

• “This code has expired.” Pairing codes work once and for a short time. Make a new one on Percia (Sources, Add a phone).
• “This camera was removed or paired again.” The camera was deleted on Percia, or another phone was paired with it. Pair this phone again with a new code.
• The video stops on iPhone. iPhone stops the camera when the app leaves the screen. Keep the app open on a charger, or use Guided Access (Settings, Accessibility) to lock the phone to the app.
• A watch never fires. Check that the phone shows “Percia is watching”, that the watch uses this phone as its source, and that the goal describes something the camera can see. Each watch looks at the video every few seconds, so very short moments can be missed.

Privacy and terms

What we collect and keep: privacy.percia.ai. Terms of use: percia.ai/terms. To delete your data, email support@velvee.ai from the address you use with Percia.